Real-Time Updates

Business in Action, 4th Edition
with Real-Time Updates
by Bovèe and Thill

Starbucks: A role model


Starbucks’ domination hinges on how it treats its employees, who, as in all restaurants, are the real face to customers. For example: Health benefits are available to any Starbucks employee who works at least 20 hours a week and has been with the company for more than 90 days.